Refund policy

45-Day Risk-Free Trial

If this is your first purchase with Relief, we offer a one-time 45-day risk-free trial to ensure you’re happy with our innovative apparel:

  • The trial applies to one qualifying product per order
  • Return requests must be initiated within 45 calendar days of receiving the product
  • Customers will cover the return shipping cost

Process:

  • Email hi@relief-wear.com with your proof of purchase and suggestion, so we can improve our product and services
  • An address will be emailed to you and you can return the product with trackable shipping at your cost
  • Email us the tracking number and once we receive the returned item, we will process a refund for the product cost to your original payment method

European Union

14-Day Cooling-Off Period

For customers in the European Union, you are entitled to cancel or return your purchase within 14 days as per EU regulations, for items in their original condition: unworn, unused, unwashed, with tags, and in their original packaging. Requests must be initiated within 14 calendar days of receiving the product.

Process:

  • Email hi@relief-wear.com with your proof of purchase, with title "Return"
  • For eligible return, an address will be emailed to you and you can return the product with trackable shipping at your cost
  • Email us the tracking number
  • Refunds will be issued once the product is received and inspected to ensure it meets the return conditions

General Return Policy

For all other returns, our 30-day return policy applies:

  • Items must be unused, unwashed, unworn, with tags, and in their original packaging.
  • Sale items, gift cards, and certain accessories (e.g., wash-bags) are excluded.
  • Return requests must be initiated within 30 days of receiving the product.

Process:

  • Email hi@relief-wear.com with your proof of purchase
  • For eligible return, an address will be emailed to you and you can return the product with trackable shipping at your cost
  • Email us the tracking number
  • Refunds will be issued once the product is received and inspected to ensure it meets the return conditions

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we’re here to help:

Steps:

  • Contact us at hi@relief-wear.com with your order number, photos of the issue, and a description
  • For approved claims, we will cover the cost of return shipping and either replace the item, repair it, or issue a full refund

Tracked Shipping Requirement

To ensure a smooth return process, all returns must use tracked shipping*.

*Relief will not bear responsibility for parcels lost during transit. Customers are responsible for ensuring the safe delivery of their return

Additional Information

Exchanges: We're happy to exchange unopened, unworn, and unwashed Relief products for a different size or style. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items: Sale items, gift cards, and opened accessories are excluded from returns.

Contact Us

For any questions or assistance, please email us at hi@relief-wear.com or via whatsapp +34673854504