Privacy policy

Last updated: December 28, 2024

This Privacy Policy describes how Relief (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from relief-wear.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to:

  • Process your payments and fulfill your orders.
  • Send notifications related to your account, purchases, returns, exchanges, or other transactions.
  • Create, maintain, and manage your account.
  • Arrange for shipping and facilitate any returns and exchanges.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and showing advertisements for products or services. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you are an EEA resident, the legal basis for these activities is our legitimate interest in keeping our website secure, according to Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive and maintain our business relationship with you.

Cookies

We use cookies to:

  • Power and improve our Site and Services (e.g., remember your preferences).
  • Run analytics to understand user interactions with the Services.
  • Tailor services, products, and advertising.

Most browsers automatically accept cookies by default, but you can block or remove cookies via your browser settings. Blocking cookies may impact functionality and your user experience.

How We Disclose Personal Information

We disclose personal information to:

  • Vendors and service providers (e.g., Shopify, payment processors, shipping providers).
  • Business and marketing partners to provide services and advertise.
  • Affiliates or corporate group members to operate our business.
  • Legal authorities to comply with applicable laws.

We do not sell your personal information.

User-Generated Content

If you submit reviews or content to public areas of the Site, it will be visible to anyone. We are not responsible for third-party misuse of public information.

Children's Data

The Services are not intended for children under 16. If you believe a child has provided us with personal information, contact us at hi@relief-wear.com to request deletion.

Your Rights

You may have the right to:

  • Access, delete, or correct your information.
  • Opt out of targeted advertising.
  • Withdraw consent where applicable.

To exercise your rights, contact us at hi@relief-wear.com.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hi@relief-wear.com